Procurement Market Intelligence Report
Robotic Process Automation Software
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Robotic Process Automation Software Global Overview
Definition
Summary
Robotic Process Automation (RPA) software is an application that performs business processes by following rules and instructions coded into the program. RPA software is generally used to automate simple and repetitive tasks, such as data entry, purchase order issuing, payroll and forms processing, and web scraping. Common buyers include financial institutions, retailers, healthcare providers, and insurance companies.
This Report Includes:
- Data Entry
- Purchase Order Issuing
- Payroll & Forms Processing
- Web Scraping
Not in this Report:
- Software Development Services
- IT Consulting Services
- ERP Software
Global Robotic Process Automation Software Procurement Trends
Discover the top international trends affecting procurement in the global Robotic Process Automation Software market.
Warning Trends
The European Union’s Artificial Intelligence (AI) Act enters into force
- In August 2024, the European Union (EU) began enforcing its new regulation on artificial intelligence. Although EU legislation, the act will have a major effect on global technological companies operating in the AI space, similar to the General Data Protection regulation.
- The legislation aims to apply a risk-based framework to AI regulation, meaning different AI applications will be treated differently. The law applies a general ban for “unacceptable” uses, such as social scoring and predictive policing.
- For general-purpose AI models, companies will be required to comply with EU copyright law and intellectual property provisions, carry out regular testing, issue transparency disclosures, and implement adequate cybersecurity protections. For “high-risk” AI applications, such as autonomous vehicles, medical devices, financial services, and biometric identification systems, companies must meet stricter requirements in terms of risk-mitigation systems, documentation, human oversight, and cybersecurity.
- Companies that breach the AI Act may face fines ranging from 7.5 million euros or 1.5% of global annual revenues to 35.0 million euros or 7.0% of global annual revenues, whichever amount is higher.
- While the blanket ban on unacceptable systems entered into force in February 2025, most of the obligations do not take effect for a full year. In August 2025, requirements for general-purpose AI will come into effect, and in August 2026, obligations for high-risk AI systems will be enforced.
Neutral
GSA memo asks agencies to review consulting contracts
- The General Services Administration (GSA) recently issued a memorandum asking government agencies to review their consulting contracts with the ten highest-paid firms. The ten firms are Accenture PLC (Accenture Federal Services), Booz Allen Hamilton Inc., CGI Group Inc. (CGI Federal), Deloitte Touche Tohmatsu (Deloitte Consulting), General Dynamics Corporation (General Dynamics IT), Guidehouse Inc., Huntington Ingalls Industries Inc. (HII Mission Technologies), International Business Machines Corporation (IBM), Leidos Holdings, Inc., and Science Applications International Corporation, Inc. (SAIC).
- The memo states that agencies are strongly encouraged to cut non-essential consulting contracts, providing a list of those intended to be terminated by March 7, 2025. By April 19, 2025, agencies must submit their reviews of non-GSA consulting service contracts.
- According to the GSA, the ten consulting firms identified are set to receive $65.0 billion in fees in 2025. The Department of Defense (DoD) has stated its intention to terminate or descope contracts non-essential to the DoD’s purposes; some of the largest market players with high-value DoD contracts include Booz Allen Hamilton, Deloitte, and Accenture.
- According to the Government Accountability Office, in the fiscal year 2023, government agencies spent $478.0 billion on services, with the DoD accounting for $230.0 billion and non-defense agencies accounting for the rest. The DoD spent $21.3 billion on support, professional, and engineering and technical services, while non-defense agencies spent $21.4 billion on professional services, which includes consulting, training, and support services.
- The Department of Veterans Affairs (VA) initially cancelled 875 contracts (amounting to around $2.0 billion) but has currently paused efforts. However, contract terminations across most agencies are expected to continue.
Positive Trends
The DOJ proposes Google breakup in latest tech antitrust action
- In August, Google was found guilty of operating as a monopoly and engaging in anti-competitive practices through the operation of its search engine business.
- In response to this ruling the Department of Justice (DOJ) has stated it will seek a breakup of Google’s business segments, among other similarly harsh penalties. While the actual penalty Google receives must be approved by the judge, the DOJ’s proposed penalties signal a zero-tolerance policy toward tech monopolies.
- During the last few years, the Federal government has significantly increased its enforcement actions against major technology companies in an effort to contest the high level of market share concentration in this sector.
- These actions include high-profile anti-trust lawsuits against Amazon, Apple, and Meta, in addition to the case against Google. Consequently, the results of these lawsuits could significantly affect the structure of a wide range of tech markets.
Global Robotic Process Automation Software Market - Suppliers by Region
| Country/Region | Number of Suppliers |
|---|---|
| #1 Europe | 130 |
| #2 United States | 100 |
| #3 China | 65 |
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2
Geography Drilldown - US & Europe
Average Cost of Robotic Process Automation Software
United States
2026 Market Pricing$150.00 to $XXX.XX
per robot per monthAverage Price
Prices in the Robotic Process Automation Software market range from $150.00 to $XXX.XX, depending on License Type, Number of Robots, Functionality and Scope of Service. For example, lower prices are associated with Subscriptions ($0.00 to $2,000 per robot per month), whereas higher prices are associated with Perpetual license ($200 to $3,000 per robot per month).
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Between our Europe and Canada collections, we provide price data for 350 markets so you can instantly compare prices across borders. Or, use our custom research services for intel on prices in any region across the globe.
Robotic Process Automation Software Category Price Trends
Pricing trends are indicated by the compound annual growth rate (CAGR) during a set period of time. For the Robotic Process Automation Software market, prices in the US have grown 3.5% from 2022 to 2025. Meanwhile, the recent three-year CAGR for Europe is --0.3%.
United States (2022-2025)
Europe (2022-2025)
Compound Annual Growth Rate
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Cost Analysis - Total Cost of Ownership for Robotic Process Automation Software
Total cost of ownership is Medium in the Robotic Process Automation Software market. The average cost of ownership differs depending on the contract but generally includes costs negotiated before the contract begins, costs billed during the contract period and unforeseen costs. For example, unforeseen costs in the form of Cancellations may raise the total cost of ownership unexpectedly.
Negotiated Before
Implementation
Billed During
License fees
Support
Unforeseen
Cancellations
Buyer Power in Procurement Negotiations
In 2026, buyer power amounts to -1.2 in the United States. Buyer power is most positively impacted by Forecast Price Trend. It is most negatively impacted by Market Share Concentration. Subscribers can access details on eight other factors that impact buyer power. Learn more
United States
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Supply Chain Risk
The average level of supply chain risk is assessed as Low, which has a positive impact on buyer power. The level of supply chain risk is affected by industry volatility, barriers to entry, competition, import penetration, regulation and industry financial risk. Buyers in this market can mitigate procurement and supply chain management risks by monitoring risk levels for individual first and second tier suppliers:
1st
Tier Suppliers
- Computer Manufacturers
- Software Publishers
- IT Consulting Firms
2nd
Tier Suppliers
- Semiconductor Manufacturers
- Intellectual Property Licensing Firms
- Computer & Packaged Software Wholesaling
Biggest Robotic Process Automation Software Suppliers in the US by Revenue
The largest Robotic Process Automation Software vendors by revenue in the US are Epiance Software Pvt Ltd., Redwood International Business Group B.V. and Infosys Limited. Subscribers can sort and filter by market share concentration, profit level and other factors. Learn more
| Supplier | Operational Size | Headquarters | Number of Employees | Market Share (%) | Market Share Performance (3yr trend) | Total Revenue ($ million) | Profit Level (%) | Risk Level |
|---|---|---|---|---|---|---|---|---|
| Uipath Srl | Global | New York, NY | 1,001-10,000 | 10-15 | ||||
| Automation Anywhere, Inc. | Global | San Jose, CA | 1,001-10,000 | 5-10 | ||||
| Microsoft Corporation | Global | Redmond | >10,000 | < 5 | ||||
| International Business Machines Corporation | Global | ARMONK | >10,000 | < 5 | ||||
| Infosys Limited | Global | Bengaluru, IN | >10,001 | < 5 | ||||
| Ss&C Technologies Inc. | Global | WINDSOR, CT | >10,000 | < 5 | ||||
| Nice Ltd. | Global | RA'ANANA | 1,001-10,000 | < 5 | ||||
| Pegasystems Inc. | Global | WALTHAM, MA | 1,001-10,000 | < 5 | ||||
| Epiance Software Pvt Ltd. | Global | Bengaluru, IN | 101-250 | < 5 | ||||
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Subscribers can access vendor information on Canadian and European suppliers, too. We also offer custom research services to help with vendor sourcing anywhere in the world.
Profit Analysis
The average profit margin across vendors in the Robotic Process Automation Software market is 17.2% and steady. Profit levels shift depending on suppliers' spend on wages, purchases and overhead. The highest cost component for vendors is Overhead. The cost trend for this component is rising, when considering movement between 2025 and 2026. To understand cost forecasts for 2027 and uncover the implications on profit, start your subscription. Learn more
Vendor & Supply Chain Analysis
Average vendor risk in this market is low due to high profit levels.
Supply chain risk is low due to RPA software being distributed via the internet, which protects suppliers, and thus buyers, from potential issues such as tariffs and input shortages.
Market share concentration in the market for RPA software is low, as the top four supplies make up less than 30.0% of total revenue. There is no single vendor that dominates the RPA software market.
The United States is a net importer of computers, meaning it imports more than it exports. US buyers seeking to import computers should expect longer buying lead times and should assess quality standards.
Supplier Information
Uipath Srl
Uipath Srl is a private company operating globally in the information sector. The company's offerings include robotic process automation software. Founded in 2005, the company is currently headquartered in New York, New York, United States of America with an estimated 2910 employees. Subscribe to learn more
Automation Anywhere, Inc.
Automation Anywhere, Inc. is a private company operating globally in the information sector. The company's offerings include robotic process automation software. Founded in 2003, the company is currently headquartered in San Jose, California, United States of America with an estimated 5500 employees. Subscribe to learn more
Epiance Software Pvt Ltd.
Epiance Software Pvt Ltd. is a private company operating globally in the information sector. The company's offerings include robotic process automation software. Founded in 2001, the company is currently headquartered in Bengaluru, Karnataka, India with an estimated 106 employees. Subscribe to learn more
Infosys Limited
Infosys Limited is a public company operating globally in the information, finance & insurance, professional, scientific & technical services and educational services sectors. The company's offerings include robotic process automation software, business process outsourcing services, it consulting services,... Subscribe to learn more
International Business Machines Corporation
International Business Machines Corporation (IBM) is a global integrated computer technology, hardware, software, and services provider. It organizes its business into four segments: Software segment, which provides software solutions for a hybrid cloud platform, data and artificial intelligence, automation,... Subscribe to learn more
Microsoft Corporation
Microsoft Corporation is a technology company offering digital technology and artificial intelligence (AI) to businesses and individuals worldwide. It develops cloud-based solutions that deliver customers with software, services, platforms, and content and provides solution support and consulting services.... Subscribe to learn more
Nice Ltd.
NICE Ltd. is a global enterprise software company that provides artificial intelligence (AI)-powered cloud platforms for customer engagement and financial crime and compliance markets. It organizes its operations into two segments: the Customer Engagement segment, which includes the CXone Mpower platform,... Subscribe to learn more
Pegasystems Inc.
Pegasystems Inc. is a software company that develops, markets, licenses, hosts, and supports enterprise software. Its Pega Infinity™ software portfolio features customer engagement, digital process automation, low-code application development platforms, robotic and t-centric process automation, business rules... Subscribe to learn more
Redwood International Business Group B.V.
Redwood International Business Group B.V. is a private company operating globally in the information sector. The company's offerings include robotic process automation software. Founded in 1993, the company is currently headquartered in DB Houten, Utrecht, Netherlands with an estimated 213 employees. Subscribe to learn more
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Procurement Management KPIs for the Robotic Process Automation Software Market
Managing vendor performance throughout the contract period is easier when tracking specific key performance indicators (KPIs). For example, buyers should monitor Average Resolution Time and Critical Bugs. Buyers may experience better performance throughout their contracts if they establish service level agreements (SLAs) based on Uptime and other factors.
| KPI | Level of Importance (1-5) | Measurements | Key Considerations |
|---|---|---|---|
| Average Resolution Time |
|
Number of tickets resolved in a set time period Weekly number of hours of software downtime while awaiting resolution |
Slow resolution time may lead to difficulty operating the software and may be a sign that the vendor is unable to perform agreed-upon tasks in a timely manner. Average resolution time may be used as an indicator to the vendor’s priorities as well as internal organization. Slow response times can indicate that a vendor is unorganized, understaffed, or prioritizing other areas of their business over customer service. |
| Critical Bugs |
|
In-house quality assurance testing Vendor customer service and maintenance tickets User reviews and feedback |
Large amounts of critical bugs within the software may diminish the overall quality of the product and be in violation of the agreed-upon contract. The number and severity of critical bugs in the software can be used as an indicator of whether vendors were transparent about the capabilities and quality of their product in contract negotiations. |
Questions to Ask During Procurement Negotiations
How can I gain leverage during negotiations?
Features
What are the scaling options of the software? Can the software be applied enterprise-wide? Is the number of robots easily scaled up or down?
What security measures does the software have?
Service & Maintenance
How often is maintenance performed?
Will my service be disrupted during maintenance and how much notice will be given of planned disruptions?
Implementation
What systems does your software solution operate in?
What is the average length of time needed to implement the RPA software?
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Robotic Process Automation Software RFP Guidelines
What should my RFP include?
Organizational Overview
Buyers should describe their organization and the products and services they provide.
Buyers should explain the goals they hope to achieve using RPA software.
Statement Of Need
Buyers should specify the scope of work required from the vendor (e.g., RPA software, consulting, training and support services)
Buyers should define key deliverables for the software.
Project Budget
Buyers should specify their budgets for the software and related products and services.
Buyers should state their expected payment schedule (e.g., in one lump sum up front award of the contract or in installments spread over the contract period.)
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