Procurement Market Intelligence Report
Maintenance Management Software
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Maintenance Management Software Global Overview
Definition
Summary
Maintenance management software tracks maintenance data related to buyers' capital assets, namely machinery. Specifically, the software allows the buyer's maintenance department to operate more efficiently by providing up-to-date information regarding machines that need maintenance, the location of spare parts, the cost of repair versus maintenance and more. The key buyers of maintenance management software include manufacturers and government agencies. This report does not include facilities management software, nor does it include asset tracking software.
This Report Includes:
- Computerized Maintenance Management Systems (CMMS)
- Maintenance Tracking
- Spare Parts Tracking
Not in this Report:
- Asset Tracking Software
- Facilities Management Software
Classification:
Global Maintenance Management Software Procurement Trends
Discover the top international trends affecting procurement in the global Maintenance Management Software market.
Warning Trends
Fed lowers rates for the first time in 2025
- On September 17, the Federal Reserve’s Federal Open Market Committee (FOMC) voted to lower interest rates to a target range of 4.0% to 4.25%, down 0.25% from the rate it had been holding since November of last year.
- Despite indications at the start of the year that steady reductions to the relatively high 4.25% to 4.5% rate were on the horizon, the Fed held off on rate cuts for much of the year due to concerns that the combination of higher tariffs and a reduction in borrowing costs could cause rebounding inflation.
- The September cut to Fed interest rates signals a shift in this strategy, indicating that the Fed now considers weakening employment figures a greater threat than inflation. As a result, FOMC officials have also signaled that two additional rate cuts are likely before the end of the year in an effort to fight unemployment and stimulate the economy.
- Declining Fed funds rates will provide relief to borrowers by lowering the market interest rates for consumer and business loans. This reduction in the cost of borrowing will reduce the cost of many banking and financial services, and may spur increases in demand across the economy.
Neutral
Inflation climbs above 3.0% for the first time in seven months
- In January, the Consumer Price Index (CPI) 12-month inflation rate, the most commonly used measure of inflation, rose by 0.1% to 3.0%, the highest it has been since June 2024.
- This uptick in inflation follows cuts to interest rates which may have added to consumer demand, fueling higher consumer prices.
- Additionally, the threat of impending tariff hikes has driven preemptive stockpiling by importers, adding to demand and price growth across a range of industries in the United States.
- While inflation is still low relative to previous years, sustained recent increases in inflation and the potential effects of tariffs, such as the recently implemented 10.0% on all Chinese goods, mean prices are still rising at a faster-than-normal pace.
Positive Trends
The DOJ proposes Google breakup in latest tech antitrust action
- In August, Google was found guilty of operating as a monopoly and engaging in anti-competitive practices through the operation of its search engine business.
- In response to this ruling the Department of Justice (DOJ) has stated it will seek a breakup of Google’s business segments, among other similarly harsh penalties. While the actual penalty Google receives must be approved by the judge, the DOJ’s proposed penalties signal a zero-tolerance policy toward tech monopolies.
- During the last few years, the Federal government has significantly increased its enforcement actions against major technology companies in an effort to contest the high level of market share concentration in this sector.
- These actions include high-profile anti-trust lawsuits against Amazon, Apple, and Meta, in addition to the case against Google. Consequently, the results of these lawsuits could significantly affect the structure of a wide range of tech markets.
Global Maintenance Management Software Market - Suppliers by Region
| Country/Region | Number of Suppliers |
|---|---|
| #1 Europe | 330 |
| #2 United States | 250 |
| #3 China | 165 |
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2
Geography Drilldown - US
Average Cost of Maintenance Management Software
United States
2026 Market Pricing$0.00 to $XXX.XX
per user per monthAverage Price
Prices in the Maintenance Management Software market range from $0.00 to $XXX.XX, depending on Features, Customization, Integration and Number of Users. For example, lower prices are associated with Preventive maintenance management modules, Asset and equipment management modules and Periodic refreshes ($30.00 to $65.70 per user per month), whereas higher prices are associated with Templates for frequent maintenance projects, Labor rate tracking ($80.00 to $300.00 per user per month) and Instant notifications ($90.00 to $300.00 per user per month).
Need the scoop on international price trends?
Between our Europe and Canada collections, we provide price data for 350 markets so you can instantly compare prices across borders. Or, use our custom research services for intel on prices in any region across the globe.
Maintenance Management Software Category Price Trends
Pricing trends are indicated by the compound annual growth rate (CAGR) during a set period of time. For the Maintenance Management Software market, prices in the US have grown 0.4% from 2022 to 2025. Subscribers can access price trend forecasts, price driver projections and forward-looking cost structure data. Learn more
United States (2022-2025)
United States (2025-2028)
Compound Annual Growth Rate
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Price trend forecasts are available to subscribers, along with price driver projections and forward-looking cost structure data.
Cost Analysis - Total Cost of Ownership for Maintenance Management Software
Total cost of ownership is Medium in the Maintenance Management Software market. The average cost of ownership differs depending on the contract but generally includes costs negotiated before the contract begins, costs billed during the contract period and unforeseen costs. For example, unforeseen costs in the form of Downtime may raise the total cost of ownership unexpectedly.
Negotiated Before
Installation
Billed During
Support
Upgrades
Training
Unforeseen
Downtime
Buyer Power in Procurement Negotiations
In 2026, buyer power amounts to 0.1 in the United States. Buyer power is most positively impacted by Forecast Price Trend. It is most negatively impacted by Market Share Concentration. Subscribers can access details on eight other factors that impact buyer power. Learn more
United States
Buyer power forecasts: your glimpse into the future
Develop strategies for the upcoming year and identify unforeseen opportunities for buying now
- Actionable "Buy Now" and "Buy Later" insights
- Near-real-time updates to current and forecast Buyer Power Scores
- Methodology and weightings for Buyer Power Score Components
Supply Chain Risk
The average level of supply chain risk is assessed as Low, which has a positive impact on buyer power. The level of supply chain risk is affected by industry volatility, barriers to entry, competition, import penetration, regulation and industry financial risk. Buyers in this market can mitigate procurement and supply chain management risks by monitoring risk levels for individual first and second tier suppliers:
1st
Tier Suppliers
- Computer Manufacturers
- Software Publishers
- Computer & Software Wholesalers
2nd
Tier Suppliers
- Semiconductor Manufacturers
- Wire & Cable Manufacturers
- Intellectual Property Licensers
- IT Consultants
Biggest Maintenance Management Software Suppliers in the US by Revenue
The largest Maintenance Management Software vendors by revenue in the US are Ashcom Technologies Inc., FasTrak Softworks Inc. and Hippo Facilities Management Technologies Inc. Subscribers can sort and filter by market share concentration, profit level and other factors. Learn more
| Supplier | Operational Size | Headquarters | Number of Employees | Market Share (%) | Market Share Performance (3yr trend) | Total Revenue ($ million) | Profit Level (%) | Risk Level |
|---|---|---|---|---|---|---|---|---|
| Oracle Corporation | Global | AUSTIN, CA | >10,000 | 10-15 | ||||
| Sap Se | Global | WALLDORF | >10,000 | 5-10 | ||||
| Infor, Inc. | Global | New York, NY | >10,000 | 5-10 | ||||
| Fortive Corporation | Global | Everett, WA | >10,000 | 5-10 | ||||
| Smartsheet Inc. | Global | BELLEVUE, WA | 1,001-10,000 | < 5 | ||||
| Ashcom Technologies Inc. | Global | Ann Arbor, MI | 25-50 | < 5 | ||||
| FasTrak Softworks Inc. | National | Mequon, WI | 25-50 | < 5 | ||||
| Hippo Facilities Management Technologies Inc. | Global | Winnipeg, CA | 25-50 | < 5 | ||||
| ManagerPlus Solutions LLC | International | Houston, TX | 51-100 | < 5 | ||||
Looking for a list of suppliers by country?
Subscribers can access vendor information on Canadian and European suppliers, too. We also offer custom research services to help with vendor sourcing anywhere in the world.
Profit Analysis
The average profit margin across vendors in the Maintenance Management Software market is 17.5% and steady. Profit levels shift depending on suppliers' spend on wages, purchases and overhead. The highest cost component for vendors is Overhead. The cost trend for this component is stagnating, when considering movement between 2025 and 2026. To understand cost forecasts for 2027 and uncover the implications on profit, start your subscription. Learn more
Vendor & Supply Chain Analysis
With low barriers to entry, the low and decreasing market share concentration is expected to continue in the next three years, which will benefit buyers by increasing market competition, lowering prices, and driving innovation.
Vendors source inputs from several upstream suppliers, including computer manufacturers, software publishers, computer and software wholesalers, and IT consultants. These upstream industries are highly saturated with vendors, which allows suppliers of maintenance management software to procure competitively priced inputs from an abundance of sources, meaning buyers are unlikely to experience disruptions in their access to maintenance management software.
Due to a high average profit margin coupled with rising demand for maintenance management services, vendors in this market exhibit a low level of financial risk and service disruptions.
The United States is a net importer of computers, meaning it imports more computers than it exports. While lower manufacturing costs abroad drive down prices for imported computers, relying on imports can lead to potential shortages or price increases if there are supply chain disruptions due to geopolitical tensions, trade disputes, or global crises.
Supplier Information
Oracle Corporation
Oracle Corporation is a global technology company that provides enterprise information technology (IT) products and services. It comprises three businesses: the Cloud and License business, which offers Oracle Applications, Oracle Database, and Oracle Middleware software offerings, among others, deployed using... Subscribe to learn more
Fortive Corporation
Fortive Corporation is a public company operating globally in the manufacturing and information sectors. The company's offerings include laboratory sterilizers, leak detection equipment, temperature measurement instrumentation, air quality testing equipment, supply chain management software. Founded in 2016,... Subscribe to learn more
Infor, Inc.
Infor, Inc. is a private company operating globally in the information sector. The company's offerings include erp software, accounting software, expense management software, spend analytics software, maintenance management software. Founded in 2002, the company is currently headquartered in New York, New... Subscribe to learn more
Sap Se
Sap Se is a public company operating globally in the information, professional, scientific & technical services and educational services sectors. The company's offerings include warehouse management systems, travel management software, recruitment software, order tracking software, contract management software.... Subscribe to learn more
Ashcom Technologies Inc.
Ashcom Technologies Inc. is a private company operating globally in the information sector. The company's offerings include maintenance management software. Founded in 1985, the company is currently headquartered in Ann Arbor, Michigan, United States of America with an estimated 37 employees. Subscribe to learn more
Dude Solutions Inc.
Dude Solutions Inc. is a private company operating globally in the information sector. The company's offerings include maintenance management software. Founded in 1999, the company is currently headquartered in Cary, North Carolina, United States of America with an estimated 750 employees. Subscribe to learn more
FasTrak Softworks Inc.
FasTrak Softworks Inc. is a private company operating nationally in the information sector. The company's offerings include maintenance management software. Founded in 1995, the company is currently headquartered in Mequon, Wisconsin, United States of America with an estimated 37 employees. Subscribe to learn more
Hippo Facilities Management Technologies Inc.
Hippo Facilities Management Technologies Inc. is a private company operating globally in the information sector. The company's offerings include maintenance management software. Founded in 1995, the company is currently headquartered in Winnipeg, Manitoba, Canada with an estimated 37 employees. Subscribe to learn more
ManagerPlus Solutions LLC
ManagerPlus Solutions LLC is a private company operating internationally in the information sector. The company's offerings include maintenance management software. Founded in 2002, the company is currently headquartered in Houston, Texas, United States of America with an estimated 100 employees. Subscribe to learn more
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Procurement Management KPIs for the Maintenance Management Software Market
Managing vendor performance throughout the contract period is easier when tracking specific key performance indicators (KPIs). For example, buyers should monitor Average Resolution Time and Customer Retention Rate. Buyers may experience better performance throughout their contracts if they establish service level agreements (SLAs) based on and other factors.
| KPI | Level of Importance (1-5) | Measurements | Key Considerations |
|---|---|---|---|
| Average Resolution Time |
|
Total resolution time Number of resolved tickets |
The average resolution time represents the average amount of time it takes to resolve a support ticket. Average resolution time should be compared to the uptime percentage to determine both how long service disruptions occur and how frequently, which will offer buyers a more comprehensive picture of a vendor's software and customer support. |
| Customer Retention Rate |
|
Number of customers at start of period Number of customers at end of period Number of customers added within period |
The customer retention rate represents the number of customers a company is able to retain over a set time frame. Buyers purchasing software through an on-premises model should take greater consideration of this metric, as this large one-time investment to purchase a license for indefinite use of the software will be lost should buyers seek to switch providers. With setup fees, in addition to the greater amount of time taken for evaluation and learning, buyers under a SaaS model may reduce their total cost of ownership by choosing vendors with high customer retention rates, which suggests reliable service. |
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Questions to Ask During Procurement Negotiations
How can I gain leverage during negotiations?
Features
How do the features of your software correspond to my maintenance needs?
To what extent are your software features scalable?
Supply Chain Risk
Do you source materials with high exposure to market disruptions resulting from the coronavirus? How are you coping with these disruptions?
How diversified is your supplier base for inputs? Do you source from multiple suppliers in different global regions?
Experience and Expertise
For how long have you offered maintenance management software?
How is your software specifically suited for my sector?
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Maintenance Management Software RFP Guidelines
What should my RFP include?
Organizational Overview
Buyers should describe their organization, including information such as their size, economic sector, and location.
Buyers should briefly specify the benefits they expect to receive from the maintenance management software. If buyers are switching to new software, they should specify their reasons for switching.
Statement Of Need
Project Budget
Buyers should request a description of implementation costs.
Buyers should request that vendors outline training costs and maintenance fees.
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We display average pricing information, trends and market data.
Our Reports include:
- Opportunity assessment
- Market dynamics
- Recent developments
- Positive and warning trends
- Buyer power levers
- Price environment and market pricing
- Geographic wage rates
- Global market updates
- Total cost of ownership
- Cost structure benchmarks and analysis
- Supply chain and vendors
- Global supplier breakdown
- Market share concentration
- Regulation and business requirements
- Vendor management and KPIs
- Sourcing strategy guidance
