Procurement Market Intelligence Report
Managed Mobility Services
Sourcing Guide & Market Intelligence
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Managed Mobility Services Global Overview
Definition
Summary
This report is intended to assist buyers of managed mobility services. Managed mobility service providers handle every aspect of mobile phone fleet management, from device procurement to contract management. Many suppliers also offer back-end analytics tools and other services. Buyers are typically large businesses with many employees that need mobile communication for their workforce.
This Report Includes:
- Device Procurement
- Contract Management
- Application Management
Not in this Report:
- Mobile Device Management Software
- IT Consulting
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Global Managed Mobility Services Procurement Trends
Discover the top international trends affecting procurement in the global Managed Mobility Services market.
Warning Trends
Russian invasion of Ukraine is putting additional strain on US chip supply
- Until recently, the United States sourced nearly all of its neon gas (an essential material in the laser imprinting process to produce semiconductors) from Ukrainian and Russian producers. Previous conflicts between the two nations, specifically related to the Crimea conflict in 2014, resulted in a nearly 600.0% increase in the price of neon.
- The Russian Ministry of Industry and Trade announced in early June that it would be limiting neon gas exports as part of its sanctions against countries it views as unfriendly. This move will add to lead times and prices for neon.
- Downstream semiconductor manufacturers keep stockpiles of neon gas that have allowed them to continue manufacturing chips, though it is unknown how long these stockpiles will last. Semiconductor manufacturers will likely pay higher prices for neon gas outside Ukraine as global supplies dwindle.
Neutral
GSA memo asks agencies to review consulting contracts
- The General Services Administration (GSA) recently issued a memorandum asking government agencies to review their consulting contracts with the ten highest-paid firms. The ten firms are Accenture PLC (Accenture Federal Services), Booz Allen Hamilton Inc., CGI Group Inc. (CGI Federal), Deloitte Touche Tohmatsu (Deloitte Consulting), General Dynamics Corporation (General Dynamics IT), Guidehouse Inc., Huntington Ingalls Industries Inc. (HII Mission Technologies), International Business Machines Corporation (IBM), Leidos Holdings, Inc., and Science Applications International Corporation, Inc. (SAIC).
- The memo states that agencies are strongly encouraged to cut non-essential consulting contracts, providing a list of those intended to be terminated by March 7, 2025. By April 19, 2025, agencies must submit their reviews of non-GSA consulting service contracts.
- According to the GSA, the ten consulting firms identified are set to receive $65.0 billion in fees in 2025. The Department of Defense (DoD) has stated its intention to terminate or descope contracts non-essential to the DoD’s purposes; some of the largest market players with high-value DoD contracts include Booz Allen Hamilton, Deloitte, and Accenture.
- According to the Government Accountability Office, in the fiscal year 2023, government agencies spent $478.0 billion on services, with the DoD accounting for $230.0 billion and non-defense agencies accounting for the rest. The DoD spent $21.3 billion on support, professional, and engineering and technical services, while non-defense agencies spent $21.4 billion on professional services, which includes consulting, training, and support services.
- The Department of Veterans Affairs (VA) initially cancelled 875 contracts (amounting to around $2.0 billion) but has currently paused efforts. However, contract terminations across most agencies are expected to continue.
Global Managed Mobility Services Market - Suppliers by Region
| Country/Region | Number of Suppliers |
|---|---|
| #1 China | 65 |
| #2 United States | 45 |
| #3 Europe | 25 |
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Geography Drilldown - US & Canada
Average Cost of Managed Mobility Services
United States
2026 Market Pricing$25.00 to $XXX.XX
per device per monthCanada
Average Price
Prices in the Managed Mobility Services market range from $25.00 to $XXX.XX, depending on Scope of Services, Usage, Type of Device and Number of Devices. For example, lower prices are associated with Narrow scope of services ($25 to $100 per device per month), whereas higher prices are associated with Wide scope of services ($125 to $350 per device per month).
Need the scoop on international price trends?
Between our Europe and Canada collections, we provide price data for 350 markets so you can instantly compare prices across borders. Or, use our custom research services for intel on prices in any region across the globe.
Managed Mobility Services Category Price Trends
Pricing trends are indicated by the compound annual growth rate (CAGR) during a set period of time. For the Managed Mobility Services market, prices in the US have grown 3.6% from 2022 to 2025. Meanwhile, the recent three-year CAGR for Canada is +1.7%.
United States (2022-2025)
Canada (2019-2022)
Compound Annual Growth Rate
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Price trend forecasts are available to subscribers, along with price driver projections and forward-looking cost structure data.
Cost Analysis - Total Cost of Ownership for Managed Mobility Services
Total cost of ownership is Low in the Managed Mobility Services market. The average cost of ownership differs depending on the contract but generally includes costs negotiated before the contract begins, costs billed during the contract period and unforeseen costs. For example, unforeseen costs in the form of Cancellations may raise the total cost of ownership unexpectedly.
Negotiated Before
Customization
Billed During
Upgrades
Unforeseen
Cancellations
Buyer Power in Procurement Negotiations
In 2026, buyer power amounts to -2.5 in the United States. Buyer power is most positively impacted by Recent Developments. It is most negatively impacted by Supply Chain Risk. Subscribers can access details on eight other factors that impact buyer power. Learn more
United States
Canada
Buyer power forecasts: your glimpse into the future
Develop strategies for the upcoming year and identify unforeseen opportunities for buying now
- Actionable "Buy Now" and "Buy Later" insights
- Near-real-time updates to current and forecast Buyer Power Scores
- Methodology and weightings for Buyer Power Score Components
Supply Chain Risk
The average level of supply chain risk is assessed as Low, which has a positive impact on buyer power. The level of supply chain risk is affected by industry volatility, barriers to entry, competition, import penetration, regulation and industry financial risk. Buyers in this market can mitigate procurement and supply chain management risks by monitoring risk levels for individual first and second tier suppliers:
1st
Tier Suppliers
- Computer Manufacturers
- Consulting Firms
2nd
Tier Suppliers
- Semiconductor Manufacturers
- Office Stationery Manufacturers
- Computer & Software Wholesalers
Biggest Managed Mobility Services Suppliers in the US by Revenue
The largest Managed Mobility Services vendors by revenue in the US are At&T Inc., Infosys Limited and WidePoint Corp. Subscribers can sort and filter by market share concentration, profit level and other factors. Learn more
| Supplier | Operational Size | Headquarters | Number of Employees | Market Share (%) | Market Share Performance (3yr trend) | Total Revenue ($ million) | Profit Level (%) | Risk Level |
|---|---|---|---|---|---|---|---|---|
| At&T Inc. | Global | DALLAS, TX | >10,000 | 5-10 | ||||
| Accenture Plc | International | DUBLIN | >10,000 | 5-10 | ||||
| Hp inc. | Global | PALO ALTO | >10,000 | 5-10 | ||||
| Capgemini Se | Global | Paris, FR | >10,001 | 5-10 | ||||
| Cognizant Technology Solutions Corporation | Global | TEANECK, NJ | >10,000 | 5-10 | ||||
| Infosys Limited | Global | Bengaluru, IN | >10,001 | 5-10 | ||||
| Wipro Limited | Global | Bengaluru, IN | >10,001 | 5-10 | ||||
| Xerox Corporation | Global | NORWALK, CT | >10,000 | 5-10 | ||||
| Genpact Ltd. | International | HAMILTON | >10,000 | 5-10 | ||||
Looking for a list of suppliers by country?
Subscribers can access vendor information on Canadian and European suppliers, too. We also offer custom research services to help with vendor sourcing anywhere in the world.
Profit Analysis
The average profit margin across vendors in the Managed Mobility Services market is 24.0% and steady. Profit levels shift depending on suppliers' spend on wages, purchases and overhead. The highest cost component for vendors is Wages. The cost trend for this component is falling, when considering movement between 2025 and 2026. To understand cost forecasts for 2027 and uncover the implications on profit, start your subscription. Learn more
Vendor & Supply Chain Analysis
Vendor risk is minimal in the market due to the large size of the vendors and the diversified offerings of the top suppliers. As a result, low vendor risk reduces the likelihood of a discontinuity of service.
High market share concentration occurs in the market and hampers negotiating ability as only a few companies control the majority of the market.
Due to the labor-based nature of the market, supply chain risk is low. Consequently, buyers benefit from the reduced likelihood of a discontinuity of service.
The United States is a net importer of computers, meaning it imports more computers than it exports. While lower manufacturing costs abroad drive down prices for imported computers, relying on imports can lead to potential shortages or price increases if there are supply chain disruptions due to geopolitical tensions, trade disputes, or global crises.
Supplier Information
Accenture Plc
Accenture Plc is a public company operating internationally in the mining, information, professional, scientific and technical services and administration, business support and waste management services sectors. The company's offerings include mobile enterprise application platforms, claims management software,... Subscribe to learn more
At&T Inc.
At&T Inc. is a public company operating globally in the manufacturing, information and professional, scientific and technical services sectors. The company's offerings include electronic logging devices, smartphones, office phones, air cards, mobile enterprise application platforms. Founded in 1885, the company... Subscribe to learn more
Capgemini Se
Capgemini Se is a public company operating globally in the professional, scientific & technical services sector. The company's offerings include industrial design services, business process outsourcing services, procurement consulting services, it consulting services, data privacy consulting services. Founded... Subscribe to learn more
Cognizant Technology Solutions Corporation
Cognizant Technology Solutions Corporation is a public company operating globally in the professional, scientific and technical services sector. The company's offerings include ai development services, business process outsourcing services, software testing services, cybersecurity consulting services, software... Subscribe to learn more
Genpact Ltd.
Genpact Limited is a global professional IT services firm. It leverages digital technologies and specialized analytics, including its Digital Smart Enterprise ProcessesSM (Digital SEPs), a patented and highly granular approach that tests the effectiveness of client processes, and the Genpact Cora, an AI-based... Subscribe to learn more
Hp inc.
HP Inc. is a provider of diversified technology products. It offers personal computing, digital access devices, imaging and printing products, and related solutions. It sells and markets to individual consumers, small and medium-sized businesses, and large enterprises across healthcare, education, retail,... Subscribe to learn more
Infosys Limited
Infosys Limited is a public company operating globally in the information, finance & insurance, professional, scientific & technical services and educational services sectors. The company's offerings include robotic process automation software, business process outsourcing services, it consulting services,... Subscribe to learn more
Wipro Limited
Wipro Limited is a Global operator providing Managed Mobility Services from their headquarters in Bengaluru, IN. This operator has a staff size of about >10,001 employees. According to ProcurementIQ estimates, Wipro Limited holds 5-10% of market share... Subscribe to learn more
Xerox Corporation
Xerox Corporation is a public company operating globally in the manufacturing, manufacturing, information, real estate and rental and leasing, professional, scientific and technical services and administration, business support and waste management services sectors. The company's offerings include computer... Subscribe to learn more
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Procurement Management KPIs for the Managed Mobility Services Market
Managing vendor performance throughout the contract period is easier when tracking specific key performance indicators (KPIs). For example, buyers should monitor Average Resolution Time and Employee Satisfaction Rating. Buyers may experience better performance throughout their contracts if they establish service level agreements (SLAs) based on Pricing and other factors.
| KPI | Level of Importance (1-5) | Measurements | Key Considerations |
|---|---|---|---|
| Average Resolution Time |
|
Average time to resolve a minor issue Average time to resolve a major issue |
The supplier’s ability to resolve technical problems quickly and effectively is key. Vendors should be able to resolve minor issues within 4 hours and major issues within two business days. |
| Employee Satisfaction Rating |
|
Employee feedback Meeting success surveys |
Buyers should assess whether their chosen software offers features that are beneficial to employees and is performing adequately. To determine employee satisfaction buyers can survey their employees for general feedback or use occasional post-meeting feedback surveys for more specific feedback. |
|
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Questions to Ask During Procurement Negotiations
How can I gain leverage during negotiations?
Experience and Expertise
How long have you been in the business of providing managed mobility services?
Is your firm insured or bonded?
Customer Base
Do you have any long-term clients we can speak to as professional references? Can you describe their relationship with your company?
What is the average length of a customer relationship for your company?
Value-Added Services
Are there any other goods and services you supply that pertain to my business?
What advantages are afforded if I choose to bundle managed mobility services with other related products you sell?
The ultimate prep for procurement negotations
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Managed Mobility Services RFP Guidelines
What should my RFP include?
Organizational Overview
Buyers should provide a general overview of their business, including the IT requirements they have.
Buyers should state the features of the managed mobility services that they desire.
Statement Of Need
Buyers should specify the exact number of users required.
Buyers should specify the complexity of their IT infrastructure.
Project Budget
Vendors should provide a full list of the managed mobility services they offer.
Vendors should indicate the degree to which their managed mobility services meet the buyer’s requirements.
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Our Reports include:
- Opportunity assessment
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- Recent developments
- Positive and warning trends
- Buyer power levers
- Price environment and market pricing
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- Total cost of ownership
- Cost structure benchmarks and analysis
- Supply chain and vendors
- Global supplier breakdown
- Market share concentration
- Regulation and business requirements
- Vendor management and KPIs
- Sourcing strategy guidance
