Procurement Market Intelligence Report
Managed Print Services
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Managed Print Services Global Overview
Definition
Summary
This report is intended to assist buyers of managed print services (MPS). These services optimize printing processes through close monitoring and reporting of print activity. MPS suppliers record print volumes, authenticate users, monitor print devices for maintenance, and route scans to desired user destinations. Some suppliers also offer on-site printer maintenance and toner refill services. MPS is sometimes referred to as managed document services (MDS).
This Report Includes:
- Managed Print Services
- Managed Document Services
Not in this Report:
- MPS Software
- Copying Services
Global Managed Print Services Procurement Trends
Discover the top international trends affecting procurement in the global Managed Print Services market.
Warning Trends
Tariffs are driving up paper and paperboard product prices
- The Trump administration’s reciprocal tariffs, which apply general tariff rate increases to all imports from most nations, are set to take effect on August 7 after the national tariff rates were finalized on August 1.
- As a result, the leading paper and paperboard product import sources, Canada, the European Union, China, and Mexico, all face significantly increased tariff rates of 35.0%, 15.0%, 54.0%, and 25.0%, respectively. Together, these countries account for 77.3% of paper and paperboard imports.
- However, USMCA-originating products, meaning those produced entirely in Canada or Mexico, are exempt from the elevated tariffs.
- The United States is highly reliant on paper and paperboard imports to meet domestic demand, with imports accounting for approximately 30.5% of total US consumption in this market.
- Due to these factors, the Yale Budget Lab anticipates tariffs will increase prices in the paper and paperboard market by 5.3% in the short term.
Global Managed Print Services Market - Suppliers by Region
| Country/Region | Number of Suppliers |
|---|---|
| #1 Europe | 3,610 |
| #2 China | 2,040 |
| #3 United States | 1,450 |
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Geography Drilldown - US, Canada & Europe
Average Cost of Managed Print Services
United States
2026 Market Pricing$13.80 to $XXX.XX
per 1,000 pagesCanada
Europe
Average Price
Prices in the Managed Print Services market range from $13.80 to $XXX.XX, depending on Services Required, Color, Speed of Service and Geographic Location. For example, lower prices are associated with Fewer services (print tracking and optimization), whereas higher prices are associated with More services (print tracking and optimization, consultative services, printer maintenance and toner refills).
Need the scoop on international price trends?
Between our Europe and Canada collections, we provide price data for 350 markets so you can instantly compare prices across borders. Or, use our custom research services for intel on prices in any region across the globe.
Managed Print Services Category Price Trends
Pricing trends are indicated by the compound annual growth rate (CAGR) during a set period of time. For the Managed Print Services market, prices in the US have grown 1.4% from 2022 to 2025. and +5.0% in Europe.
United States (2022-2025)
Canada (2016-2019)
Compound Annual Growth Rate
Europe (2022-2025)
Compound Annual Growth Rate
Wondering where prices are heading?
Price trend forecasts are available to subscribers, along with price driver projections and forward-looking cost structure data.
Cost Analysis - Total Cost of Ownership for Managed Print Services
Total cost of ownership is Medium in the Managed Print Services market. The average cost of ownership differs depending on the contract but generally includes costs negotiated before the contract begins, costs billed during the contract period and unforeseen costs.
Billed During
Consumables
Hardware
Buyer Power in Procurement Negotiations
In 2026, buyer power amounts to -2.2 in the United States. Buyer power is most positively impacted by Recent Developments. It is most negatively impacted by Availability of Substitutes. Subscribers can access details on eight other factors that impact buyer power. Learn more
United States
Canada
Europe
Buyer power forecasts: your glimpse into the future
Develop strategies for the upcoming year and identify unforeseen opportunities for buying now
- Actionable "Buy Now" and "Buy Later" insights
- Near-real-time updates to current and forecast Buyer Power Scores
- Methodology and weightings for Buyer Power Score Components
Supply Chain Risk
The average level of supply chain risk is assessed as High, which has a negative impact on buyer power. The level of supply chain risk is affected by industry volatility, barriers to entry, competition, import penetration, regulation and industry financial risk. Buyers in this market can mitigate procurement and supply chain management risks by monitoring risk levels for individual first and second tier suppliers:
1st
Tier Suppliers
- Software Publishers
- Ink Manufacturers
- Copier & Optical Machinery Manufacturers
2nd
Tier Suppliers
- Data Processing & Hosting Service Providers
- Chemical Product Manufacturers
- Plastic & Resin Manufacturers
- Semiconductor & Circuit Manufacturers
Biggest Managed Print Services Suppliers in the US by Revenue
The largest Managed Print Services vendors by revenue in the US are Exela Technologies Inc., Konica Minolta Holdings Inc. and Lexmark International Inc. Subscribers can sort and filter by market share concentration, profit level and other factors. Learn more
| Supplier | Operational Size | Headquarters | Number of Employees | Market Share (%) | Market Share Performance (3yr trend) | Total Revenue ($ million) | Profit Level (%) | Risk Level |
|---|---|---|---|---|---|---|---|---|
| Canon Inc. | Global | Tokyo, JP | >10,001 | 5-10 | ||||
| Ricoh Company Ltd. | Global | Tokyo, JP | >10,001 | 5-10 | ||||
| Hp inc. | Global | PALO ALTO | >10,000 | 5-10 | ||||
| Xerox Corporation | Global | NORWALK, CT | >10,000 | 5-10 | ||||
| Lexmark International Inc. | Global | Lexington, KY | 1,001-10,000 | 5-10 | ||||
| Sharp Corporation | Global | Sakai , JP | >10,001 | < 5 | ||||
| Kyocera Corp | Global | Kyoto, JP | >10,001 | < 5 | ||||
| Konica Minolta Holdings Inc. | Global | Tokyo, JP | >10,001 | < 5 | ||||
| Brother Industries Ltd | Global | Nagoya, JP | >10,001 | < 5 | ||||
Looking for a list of suppliers by country?
Subscribers can access vendor information on Canadian and European suppliers, too. We also offer custom research services to help with vendor sourcing anywhere in the world.
Profit Analysis
The average profit margin across vendors in the Managed Print Services market is 4.2% and steady. Profit levels shift depending on suppliers' spend on wages, purchases and overhead. The highest cost component for vendors is Overhead. The cost trend for this component is rising, when considering movement between 2025 and 2026. To understand cost forecasts for 2027 and uncover the implications on profit, start your subscription. Learn more
Vendor & Supply Chain Analysis
Moderate vendor financial risk does not have a significant impact on buyer power in this market. Nevertheless, buyers should inspect vendor financials before entering into long-term agreements to reduce the risk of financial losses.
Moderate market share concentration does not have a serious impact on competition in this market.
High supply chain risk hurts buyers because buyers could face higher prices or a disruption of service due to supply chain events.
The United States is a net importer of printers, meaning it imports more printers than it exports. However, this does not have a significant impact on the provision of managed print services.
Supplier Information
Canon Inc.
Canon Inc. is a public company operating globally in the manufacturing, manufacturing, information and real estate & rental & leasing sectors. The company's offerings include printing & writing paper, print servers, computer printers, video management software, printer toner. Founded in 1937, the company Subscribe to learn more
Hp inc.
HP Inc. is a provider of diversified technology products. It offers personal computing, digital access devices, imaging and printing products, and related solutions. It sells and markets to individual consumers, small and medium-sized businesses, and large enterprises across healthcare, education, retail,... Subscribe to learn more
Lexmark International Inc.
Lexmark International Inc. is a private company operating globally in the manufacturing sector. The company's offerings include ink cartridges and managed print services. Founded in 1991, the company is currently headquartered in Lexington, Kentucky, United States of America with an estimated 5500 employees.... Subscribe to learn more
Ricoh Company Ltd.
Ricoh Company Ltd. is a public company operating globally in the manufacturing, manufacturing and real estate & rental & leasing sectors. The company's offerings include computer printers, printer toner, ink cartridges, interactive whiteboards, locker systems. Founded in 1936, the company is currently headquartered... Subscribe to learn more
Xerox Corporation
Xerox Corporation is a public company operating globally in the manufacturing, manufacturing, information, real estate and rental and leasing, professional, scientific and technical services and administration, business support and waste management services sectors. The company's offerings include computer... Subscribe to learn more
Arc Document Solutions, Inc.
Arc Document Solutions, Inc. is a public company operating globally in the manufacturing sector. The company's offerings include managed print services. Founded in 1988, the company is currently headquartered in SAN RAMON, California, United States of America with an estimated 1800 employees. Subscribe to learn more
Brother Industries Ltd
Brother Industries Ltd is a public company operating globally in the manufacturing and manufacturing sectors. The company's offerings include computer printers, printer toner, ink cartridges and managed print services. Founded in 1908, the company is currently headquartered in Nagoya, Japan with an estimated... Subscribe to learn more
Exela Technologies Inc.
Exela Technologies Inc. is a public company operating globally in the manufacturing and administration, business support and waste management services sectors. The company's offerings include document storage services, document scanning services and managed print services. Founded in 2017, the company is Subscribe to learn more
Konica Minolta Holdings Inc.
Konica Minolta Holdings Inc. is a public company operating globally in the manufacturing, manufacturing and real estate & rental & leasing sectors. The company's offerings include computer printers, printer toner, ink cartridges, photocopier leasing and managed print services. Founded in 2003, the company... Subscribe to learn more
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Procurement Management KPIs for the Managed Print Services Market
Managing vendor performance throughout the contract period is easier when tracking specific key performance indicators (KPIs). For example, buyers should monitor Average Resolution Time and Average Response Time. Buyers may experience better performance throughout their contracts if they establish service level agreements (SLAs) based on Scope of Services and other factors.
| KPI | Level of Importance (1-5) | Measurements | Key Considerations |
|---|---|---|---|
| Average Resolution Time |
|
Number of queries Cumulative resolution time |
A low average resolution time indicates that the supplier is resolving issues quickly. Buyers should ensure that their suppliers meet their requirements in terms of the average resolution time. |
| Average Response Time |
|
Number of queries Cumulative response time |
Buyers can track a supplier’s service quality by looking at the supplier’s average response time. High average response times mean that it takes a long time for technicians to arrive on site, which could reduce system availability. |
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Questions to Ask During Procurement Negotiations
How can I gain leverage during negotiations?
Experience and Expertise
How long have you provided MPS?
What kind of experience do you have with each service offered? What are some of your newer technologies?
Supply Chain Risk
Do you source materials with high exposure to market disruptions resulting from the coronavirus pandemic? How are you coping with these disruptions?
How diversified is your supplier base for inputs? Do you source from multiple suppliers in different global regions?
Customer Service
What is the best method to reach your customer service representatives? What is the typical turnaround time for a general inquiry?
Do your procedures change depending on the need? Describe your service procedures for toner replacement and printer maintenance?
The ultimate prep for procurement negotations
View all 32 negotiation questions for this category when you subscribe.
Managed Print Services RFP Guidelines
What should my RFP include?
Organizational Overview
Buyers should provide any relevant background information about their business, including size and locations.
Buyers should state how many printers they have that fall under the scope of the services.
Statement Of Need
Buyers should state the length of the contract they desire, including any renewal options.
Buyers should be explicit in regard to printing volume requirements being part of the contract.
Project Budget
Buyers should state what pricing model they prefer suppliers provide their quotes in.
Buyers should state what they wish to be included in the contract, such as repairs and the subsequent part and labor expenses.
The RFP process made easy
Find out how you can access RFP templates for 800+ procurement categories to start writing better, more consistent RFPs.
We display average pricing information, trends and market data.
Our Reports include:
- Opportunity assessment
- Market dynamics
- Recent developments
- Positive and warning trends
- Buyer power levers
- Price environment and market pricing
- Geographic wage rates
- Global market updates
- Total cost of ownership
- Cost structure benchmarks and analysis
- Supply chain and vendors
- Global supplier breakdown
- Market share concentration
- Regulation and business requirements
- Vendor management and KPIs
- Sourcing strategy guidance
