Procurement Market Intelligence Report
Outsourced Sales Services
Sourcing Guide & Market Intelligence
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Outsourced Sales Services Global Overview
Definition
Summary
Outsourced sales services hire a third-party firm to conduct and manage a buyer's sales operations. Vendors within outsourced sales services work with, or in place of, in-house sales teams to sell buyers' products or services to potential clients. Outsourced sales services help buyers reduce the cost of maintaining and in-house sales team and give them more time to dedicate to core responsibilities and competencies. Common buyers of outsourced sales services include business-to-business (B2B) service providers, software publishers, and manufacturing firms.
This Report Includes:
- Lead Generation
- Initial Client Contact
- Client Relationship Management
- Product or Service Presentation
Not in this Report:
- Telemarketing Firms
- Marketing and Advertising Agencies
Global Outsourced Sales Services Procurement Trends
Discover the top international trends affecting procurement in the global Outsourced Sales Services market.
Neutral
GSA memo asks agencies to review consulting contracts
- The General Services Administration (GSA) recently issued a memorandum asking government agencies to review their consulting contracts with the ten highest-paid firms. The ten firms are Accenture PLC (Accenture Federal Services), Booz Allen Hamilton Inc., CGI Group Inc. (CGI Federal), Deloitte Touche Tohmatsu (Deloitte Consulting), General Dynamics Corporation (General Dynamics IT), Guidehouse Inc., Huntington Ingalls Industries Inc. (HII Mission Technologies), International Business Machines Corporation (IBM), Leidos Holdings, Inc., and Science Applications International Corporation, Inc. (SAIC).
- The memo states that agencies are strongly encouraged to cut non-essential consulting contracts, providing a list of those intended to be terminated by March 7, 2025. By April 19, 2025, agencies must submit their reviews of non-GSA consulting service contracts.
- According to the GSA, the ten consulting firms identified are set to receive $65.0 billion in fees in 2025. The Department of Defense (DoD) has stated its intention to terminate or descope contracts non-essential to the DoD’s purposes; some of the largest market players with high-value DoD contracts include Booz Allen Hamilton, Deloitte, and Accenture.
- According to the Government Accountability Office, in the fiscal year 2023, government agencies spent $478.0 billion on services, with the DoD accounting for $230.0 billion and non-defense agencies accounting for the rest. The DoD spent $21.3 billion on support, professional, and engineering and technical services, while non-defense agencies spent $21.4 billion on professional services, which includes consulting, training, and support services.
- The Department of Veterans Affairs (VA) initially cancelled 875 contracts (amounting to around $2.0 billion) but has currently paused efforts. However, contract terminations across most agencies are expected to continue.
Global Outsourced Sales Services Market - Suppliers by Region
| Country/Region | Number of Suppliers |
|---|---|
| #1 Europe | 116,585 |
| #2 South America | 49,110 |
| #3 China | 38,440 |
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2
Geography Drilldown - US
Average Cost of Outsourced Sales Services
United States
2026 Market Pricing$7.00 to $XX.XX
of sale valueAverage Price
Prices in the Outsourced Sales Services market range from $7.00 to $XX.XX, depending on Type of Product or Service, Demand for Buyer's Product or Service, Supplier Reputation, Scope of Services and Number of Staff Members Assigned. For example, lower prices are associated with Manufactured products, whereas higher prices are associated with Software-as-a-service (SaaS) solutions.
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Outsourced Sales Services Category Price Trends
Pricing trends are indicated by the compound annual growth rate (CAGR) during a set period of time. For the Outsourced Sales Services market, prices in the US have grown 0.8% from 2022 to 2025. Subscribers can access price trend forecasts, price driver projections and forward-looking cost structure data. Learn more
United States (2022-2025)
United States (2025-2028)
Compound Annual Growth Rate
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Price trend forecasts are available to subscribers, along with price driver projections and forward-looking cost structure data.
Cost Analysis - Total Cost of Ownership for Outsourced Sales Services
Total cost of ownership is Low in the Outsourced Sales Services market. The average cost of ownership differs depending on the contract but generally includes costs negotiated before the contract begins, costs billed during the contract period and unforeseen costs. For example, unforeseen costs in the form of Delays may raise the total cost of ownership unexpectedly.
Negotiated Before
Other Fees
Billed During
Labor
Unforeseen
Delays
Buyer Power in Procurement Negotiations
In 2026, buyer power amounts to 1.4 in the United States. Buyer power is most positively impacted by Forecast Price Trend. It is most negatively impacted by Recent Price Volatility. Subscribers can access details on eight other factors that impact buyer power. Learn more
United States
Buyer power forecasts: your glimpse into the future
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- Actionable "Buy Now" and "Buy Later" insights
- Near-real-time updates to current and forecast Buyer Power Scores
- Methodology and weightings for Buyer Power Score Components
Supply Chain Risk
The average level of supply chain risk is assessed as Medium, which has a negative impact on buyer power. The level of supply chain risk is affected by industry volatility, barriers to entry, competition, import penetration, regulation and industry financial risk. Buyers in this market can mitigate procurement and supply chain management risks by monitoring risk levels for individual first and second tier suppliers:
1st
Tier Suppliers
- Telecom Carriers
- Office Supply Wholesalers
- Computer & Software Wholesalers
2nd
Tier Suppliers
- Telecom Networking Equipment Manufacturers
- Paper Product Manufacturers
- Computer Manufacturers
- Software Publishers
Biggest Outsourced Sales Services Suppliers in the US by Revenue
The largest Outsourced Sales Services vendors by revenue in the US are Acquirent LLC, Sales OverDrive LLC and TTEC Holdings Inc. Subscribers can sort and filter by market share concentration, profit level and other factors. Learn more
| Supplier | Operational Size | Headquarters | Number of Employees | Market Share (%) | Market Share Performance (3yr trend) | Total Revenue ($ million) | Profit Level (%) | Risk Level |
|---|---|---|---|---|---|---|---|---|
| Td Synnex Corporation | Global | FREMONT, CA | >10,000 | 10-15 | ||||
| Accenture Plc | International | DUBLIN | >10,000 | 5-10 | ||||
| TTEC Holdings Inc. | Global | GREENWOOD VILLAGE, CO | >10,000 | 5-10 | ||||
| Marketstar Corporation | International | Ogden, UT | 1,001-10,000 | < 5 | ||||
| Mansfield Sales Partners LLC | National | Andover, MA | 25-50 | < 5 | ||||
| Acquirent LLC | Global | Evanston, IL | 51-100 | < 5 | ||||
| Sales OverDrive LLC | National | Addison, TX | <25 | < 5 | ||||
| Netpique LLC | Regional | Palm Coast, FL | 101-250 | < 5 | ||||
| Sales Partnerships Inc. | International | Broomfield, CO | 101-250 | < 5 | ||||
Looking for a list of suppliers by country?
Subscribers can access vendor information on Canadian and European suppliers, too. We also offer custom research services to help with vendor sourcing anywhere in the world.
Profit Analysis
The average profit margin across vendors in the Outsourced Sales Services market is 5.7% and steady. Profit levels shift depending on suppliers' spend on wages, purchases and overhead. The highest cost component for vendors is Wages. The cost trend for this component is rising, when considering movement between 2025 and 2026. To understand cost forecasts for 2027 and uncover the implications on profit, start your subscription. Learn more
Vendor & Supply Chain Analysis
Average vendor risk in the market is low because the market’s other upstream suppliers, including computer and software wholesalers and office supply manufacturers, are at low risk of disruption.
Market share concentration is low in the market, which gives comparable power with virtually any vendor in the market and stimulates strong competition as suppliers vie to build their market share. Geographic barriers are low as well; virtually all suppliers can be considered feasible options on this basis.
The supply chain risk for providers of outsourced sales services is moderate on average because of minor manufacturing instability among telecom networking equipment and paper product manufacturers, and how suppliers primarily rely on labor as the chief input to production, so the majority of vendor inputs are overhead costs. The primary source of upstream supply chain risk comes from buyers’ telecommunication needs.
As a net importer of computers in the outsourced sales services market, US buyers' procurement strategies may be influenced by factors such as cost considerations and international competition and will need to carefully evaluate pricing options and potentially seek out more cost-effective solutions. Being a net importer can restrict buyer power and reduce their ability to dictate terms and conditions in procurement transactions, and will have less control over pricing, quality, and availability of the goods or services they need.
Supplier Information
Td Synnex Corporation
Td Synnex Corporation is a public company operating globally in the information, professional, scientific and technical services and administration, business support and waste management services sectors. The company's offerings include graphics & video accelerator cards, optical character recognition systems,... Subscribe to learn more
Accenture Plc
Accenture Plc is a public company operating internationally in the mining, information, professional, scientific and technical services and administration, business support and waste management services sectors. The company's offerings include mobile enterprise application platforms, claims management software,... Subscribe to learn more
TTEC Holdings Inc.
TTEC Holdings Inc. is a public company operating globally in the professional, scientific and technical services and administration, business support and waste management services sectors. The company's offerings include call center services, outsourced sales services, telemarketing services and technical... Subscribe to learn more
Acquirent LLC
Acquirent LLC is a private company operating globally in the professional, scientific & technical services sector. The company's offerings include outsourced sales services. Founded in 2004, the company is currently headquartered in Evanston, Illinois, United States of America with an estimated 75 employees.... Subscribe to learn more
Mansfield Sales Partners LLC
Mansfield Sales Partners LLC is a private company operating nationally in the professional, scientific & technical services sector. The company's offerings include outsourced sales services. Founded in 2006, the company is currently headquartered in Andover, Massachusetts, United States of America with an... Subscribe to learn more
Marketstar Corporation
Marketstar Corporation is a private company operating internationally in the professional, scientific & technical services sector. The company's offerings include outsourced sales services. Founded in 1988, the company is currently headquartered in Ogden, Utah, United States of America with an estimated 5500... Subscribe to learn more
Netpique LLC
Netpique LLC is a private company operating regionally in the professional, scientific & technical services sector. The company's offerings include outsourced sales services. Founded in 2004, the company is currently headquartered in Palm Coast, Florida, United States of America with an estimated 119 employees.... Subscribe to learn more
Sales OverDrive LLC
Sales OverDrive LLC is a private company operating nationally in the professional, scientific & technical services sector. The company's offerings include outsourced sales services. Founded in 1996, the company is currently headquartered in Addison, Texas, United States of America with an estimated 8 employees.... Subscribe to learn more
Sales Partnerships Inc.
Sales Partnerships Inc. is a private company operating internationally in the professional, scientific & technical services sector. The company's offerings include outsourced sales services. Founded in 1997, the company is currently headquartered in Broomfield, Colorado, United States of America with an estimated... Subscribe to learn more
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Procurement Management KPIs for the Outsourced Sales Services Market
Managing vendor performance throughout the contract period is easier when tracking specific key performance indicators (KPIs). For example, buyers should monitor Average Order Value and Cost of Goods Sold. Buyers may experience better performance throughout their contracts if they establish service level agreements (SLAs) based on Pricing and other factors.
| KPI | Level of Importance (1-5) | Measurements | Key Considerations |
|---|---|---|---|
| Average Order Value |
|
Total revenue Number of orders |
The average order value can be used to evaluate buyers' willingness to pay for a vendor’s services offered, whether individually or in a bundled option. The average order value can be used to assess a vendor’s ability to provide large volumes of completed service. |
| Cost of Goods Sold |
|
Total revenue Total labor cost Total material cost Total service cost Total delivery cost |
Knowing the cost of providing services help the vendor budget more efficiently to meet the demands and needs of their buyers Accounting for what was not used in a previous purchase and help determine the amount of goods needed for the next fiscal year. The cost of goods sold can be used to determine profitability and pricing strategies. |
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Questions to Ask During Procurement Negotiations
How can I gain leverage during negotiations?
Experience and Expertise
What is your previous experience working within our market?
How comparable is our product or service to others you have sold?
Customer Service
What are your hours of operation?
Do you provide after-hour services? At what additional cost do you provide these services?
Business Relationships
How long have you had your longest serving client?
What are the strongest incentives buyers have for securing long-term, repeated business with your firm?
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Outsourced Sales Services RFP Guidelines
What should my RFP include?
Organizational Overview
Buyers should describe their organization, including what they do, where they are located and how large they are.
Buyers should provide details about the products or services they would like the vendor to sell.
Statement Of Need
Buyers should detail the scope of services that they require.
Buyers should include their sales goal.
Project Budget
Buyers should specify their budgets for outsourced sales services.
Buyers should specify their budgets for additional services
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We display average pricing information, trends and market data.
Our Reports include:
- Opportunity assessment
- Market dynamics
- Recent developments
- Positive and warning trends
- Buyer power levers
- Price environment and market pricing
- Geographic wage rates
- Global market updates
- Total cost of ownership
- Cost structure benchmarks and analysis
- Supply chain and vendors
- Global supplier breakdown
- Market share concentration
- Regulation and business requirements
- Vendor management and KPIs
- Sourcing strategy guidance
