Procurement Market Intelligence Report
Computer Training Services
Sourcing Guide & Market Intelligence
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Computer Training Services Global Overview
Definition
Summary
This report is intended to assist buyers of computer training services designed to help users develop proficiency across various computer-related topics and tools. Instruction is often provided in a classroom, but buyers can receive computer training through other distance-learning methods. Suppliers range from small private companies providing certified training in specific IT areas to larger software companies providing training and certifications in their proprietary software, such as SAP, Oracle, and IBM.
This Report Includes:
- Programming
- Suite Applications
- Multimedia & Design Software
- Enterprise Solutions
- Database Management
Not in this Report:
- Computer Repair Services
- Higher Education Information Technology (IT) Programs
- Computer System Design
Global Computer Training Services Market - Suppliers by Region
| Country/Region | Number of Suppliers |
|---|---|
| #1 China | 1,690 |
| #2 Europe | 1,670 |
| #3 South America | 1,260 |
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2
Geography Drilldown - US
Average Cost of Computer Training Services
United States
2026 Market Pricing$59.50 to $XXX.XX
per hourAverage Price
Prices in the Computer Training Services market range from $59.50 to $XXX.XX, depending on Length of the Training Program, Subject Matter, Number of Participants, Training Format and Geographic Location. For example, lower prices are associated with One-day training seminar, whereas higher prices are associated with Five-day training seminar.
Need the scoop on international price trends?
Between our Europe and Canada collections, we provide price data for 350 markets so you can instantly compare prices across borders. Or, use our custom research services for intel on prices in any region across the globe.
Computer Training Services Category Price Trends
Pricing trends are indicated by the compound annual growth rate (CAGR) during a set period of time. For the Computer Training Services market, prices in the US have grown 5.9% from 2022 to 2025. Subscribers can access price trend forecasts, price driver projections and forward-looking cost structure data. Learn more
United States (2022-2025)
United States (2025-2028)
Compound Annual Growth Rate
Wondering where prices are heading?
Price trend forecasts are available to subscribers, along with price driver projections and forward-looking cost structure data.
Cost Analysis - Total Cost of Ownership for Computer Training Services
Total cost of ownership is Medium in the Computer Training Services market. The average cost of ownership differs depending on the contract but generally includes costs negotiated before the contract begins, costs billed during the contract period and unforeseen costs. For example, unforeseen costs in the form of Obsolescence may raise the total cost of ownership unexpectedly.
Negotiated Before
Set Up Fees
Unforeseen
Obsolescence
Downtime
Scope Changes
Buyer Power in Procurement Negotiations
In 2026, buyer power amounts to -1.1 in the United States. Buyer power is most positively impacted by Forecast Price Trend. It is most negatively impacted by Market Share Concentration. Subscribers can access details on eight other factors that impact buyer power. Learn more
United States
Buyer power forecasts: your glimpse into the future
Develop strategies for the upcoming year and identify unforeseen opportunities for buying now
- Actionable "Buy Now" and "Buy Later" insights
- Near-real-time updates to current and forecast Buyer Power Scores
- Methodology and weightings for Buyer Power Score Components
Supply Chain Risk
The average level of supply chain risk is assessed as Low, which has a positive impact on buyer power. The level of supply chain risk is affected by industry volatility, barriers to entry, competition, import penetration, regulation and industry financial risk. Buyers in this market can mitigate procurement and supply chain management risks by monitoring risk levels for individual first and second tier suppliers:
1st
Tier Suppliers
- Computer Stores
- Internet Service Providers
- Office Supply Stores
- Book Retailers
- Commercial Lessors
2nd
Tier Suppliers
- Computer & Packaged Software Wholesalers
- Telecom Networking Equipment Manufacturers
- Office Stationery Manufacturers
- Book Publishers
- Real Estate Sales & Brokers
Biggest Computer Training Services Suppliers in the US by Revenue
The largest Computer Training Services vendors by revenue in the US are Microsoft Corporation, Skillsoft Limited and Sap Se. Subscribers can sort and filter by market share concentration, profit level and other factors. Learn more
| Supplier | Operational Size | Headquarters | Number of Employees | Market Share (%) | Market Share Performance (3yr trend) | Total Revenue ($ million) | Profit Level (%) | Risk Level |
|---|---|---|---|---|---|---|---|---|
| Microsoft Corporation | Global | Redmond | >10,000 | < 5 | ||||
| Sap Se | Global | WALLDORF | >10,000 | < 5 | ||||
| Pearson Plc | Global | LONDON ENGLAND | >10,000 | < 5 | ||||
| Skillsoft Limited | Global | Clonskeagh, IE | 1,001-10,000 | < 5 | ||||
| Learning Tree International, Inc. | International | Herndon | 101-250 | < 5 | ||||
| Future Media Concepts Inc. | International | Irvine, CA | 25-50 | < 5 | ||||
| InfoSec Institute | < 5 | |||||||
| Linkedin Corp | US | < 5 | ||||||
| New Horizons Worldwide, Inc. | Global | Tampa, FL | 1,001-10,000 | < 5 | ||||
Looking for a list of suppliers by country?
Subscribers can access vendor information on Canadian and European suppliers, too. We also offer custom research services to help with vendor sourcing anywhere in the world.
Profit Analysis
The average profit margin across vendors in the Computer Training Services market is 4.9% and falling. Profit levels shift depending on suppliers' spend on wages, purchases and overhead. The highest cost component for vendors is Overhead. The cost trend for this component is falling, when considering movement between 2025 and 2026. To understand cost forecasts for 2027 and uncover the implications on profit, start your subscription. Learn more
Vendor & Supply Chain Analysis
Vendors with diversified service offerings typically face a low risk of financial default, but falling profit margins can increase the risk among smaller providers due to their limited revenue streams.
The computer training market is highly fragmented, with no major vendors holding a significant market share. Further, the majority of computer training service providers are nonemployers.
The supply chain for computer training services has a low level of risk. The majority of the goods that suppliers need to provide these services are widely available, thus reducing the likelihood that issues with upstream suppliers will disrupt services.
Buyers benefit from slow regulatory change and light regulations because these do not significantly impact the purchasing process or the delivery of services.
The United States is a net importer of computers, meaning it imports more computers than it exports. While lower manufacturing costs abroad drive down prices for imported computers, relying on imports can lead to potential shortages or price increases if there are supply chain disruptions due to geopolitical tensions, trade disputes, or global crises.
Supplier Information
Future Media Concepts Inc.
Future Media Concepts Inc. is a private company operating internationally in the educational services sector. The company's offerings include computer training services. Founded in 1994, the company is currently headquartered in Irvine, California, United States of America with an estimated 37 employees. Subscribe to learn more
InfoSec Institute
InfoSec Institute is a private company operating internationally in the educational services sector. The company's offerings include computer training services. Founded in 2004, the company is currently headquartered in Madison, Wisconsin, United States of America with an estimated 375 employees. Subscribe to learn more
Learning Tree International, Inc.
Learning Tree International, Inc. is a global training and workforce development provider to information technology professionals and managers in business and government organizations. It offers courses on technical and management disciplines, including operating systems, databases, computer networks, cyber... Subscribe to learn more
Linkedin Corp
Linkedin Corp is a private company operating globally in the educational services sector. The company's offerings include computer training services. Founded in 2002, the company is currently headquartered in Sunnyvale, California, United States of America with an estimated employee count of over 10,000. Subscribe to learn more
Microsoft Corporation
Microsoft Corporation is a technology company offering digital technology and artificial intelligence (AI) to businesses and individuals worldwide. It develops cloud-based solutions that deliver customers with software, services, platforms, and content and provides solution support and consulting services.... Subscribe to learn more
New Horizons Worldwide, Inc.
New Horizons Worldwide, Inc. is a private company operating globally in the educational services sector. The company's offerings include computer training services. Founded in 1982, the company is currently headquartered in Tampa, Florida, United States of America with an estimated 2800 employees. Subscribe to learn more
Pearson Plc
Pearson PLC is a global education company that provides services and software to institutions, enterprises, and consumers of all ages and stages of learning. It organizes its business into five units: Assessment and Qualifications, Virtual Learning, English Language Learning, Enterprise Learning and Skills,... Subscribe to learn more
Sap Se
Sap Se is a public company operating globally in the information, professional, scientific & technical services and educational services sectors. The company's offerings include warehouse management systems, travel management software, recruitment software, order tracking software, contract management software.... Subscribe to learn more
Signature Inc.
Signature Moorestown Group is a private company operating regionally in the educational services sector. The company's offerings include computer training services. Founded in 1900, the company is currently headquartered in Moorestown, New Jersey, United States of America with an estimated 375 employees. Subscribe to learn more
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Procurement Management KPIs for the Computer Training Services Market
Managing vendor performance throughout the contract period is easier when tracking specific key performance indicators (KPIs). For example, buyers should monitor Customer Retention Rate and Customer Satisfaction (CSAT). Buyers may experience better performance throughout their contracts if they establish service level agreements (SLAs) based on Service Quality and Instructor Competence and other factors.
| KPI | Level of Importance (1-5) | Measurements | Key Considerations |
|---|---|---|---|
| Customer Retention Rate |
|
Buyers can track this KPI by comparing the number of customers who continue to use the computer training services over a given period to the number of customers at the start. |
High customer retention rates often indicate that customers are satisfied with the training services and see value in them. Satisfied customers are likelier to remain loyal to the service, leading to higher retention rates. Customer retention can also be influenced by the level of customer service offered. Responsive and effective customer service can help resolve issues promptly, reducing the likelihood of customer attrition. The frequency and relevance of updates and improvements to the training services can impact retention. Regularly updating the training to keep it relevant and engaging can help maintain customer interest and loyalty. The pricing structure can also affect customer retention. Customers who believe they receive good value for their money are likelier to continue using the service. |
| Customer Satisfaction (CSAT) |
|
Number of positive customer responses Number of customer responses |
Customer satisfaction represents customers’ overall satisfaction with a computer training provider. Customer satisfaction can be used to determine whether improvements need to be made to training services. Customer satisfaction can be used to evaluate a company's reputation for providing quality training services. |
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Questions to Ask During Procurement Negotiations
How can I gain leverage during negotiations?
Qualifications
How long have you been in business? How far-reaching are your operations on a global scale?
What other firms have used your services? Are there firms similar to ours using these services?
Quality Control
How often do you update your course materials? Do you inform buyers of these updates as they occur?
How do you stay informed about the trends in software development and technological devices?
Competition
How do you differentiate your business from colleges or other similar learning institutions? What advantages do you offer?
What do you offer trainees that cannot already be learned through free online videos or websites?
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Computer Training Services RFP Guidelines
What should my RFP include?
Organizational Overview
Buyers should describe their organization, including their line of work, number of employees, location(s), and organizational structure.
Buyers should list the types of employee positions that require training and their job responsibilities.
Statement Of Need
Buyers should indicate the expected number of training recipients.
Buyers should detail the purpose and key objectives of the training.
Project Budget
If one exists, buyers should specify their budget for computer training services.
Buyers should define payment schedules and methods.
The RFP process made easy
Find out how you can access RFP templates for 800+ procurement categories to start writing better, more consistent RFPs.
We display average pricing information, trends and market data.
Our Reports include:
- Opportunity assessment
- Market dynamics
- Recent developments
- Positive and warning trends
- Buyer power levers
- Price environment and market pricing
- Geographic wage rates
- Global market updates
- Total cost of ownership
- Cost structure benchmarks and analysis
- Supply chain and vendors
- Global supplier breakdown
- Market share concentration
- Regulation and business requirements
- Vendor management and KPIs
- Sourcing strategy guidance
