Procurement Market Intelligence Report
File Sharing & Synchronization Services
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File Sharing & Synchronization Services Global Overview
Definition
Summary
Enterprise file sharing and synchronization (EFSS) services allow buyers to share and synchronize files, documents, photos, and videos across multiple devices. EFSS services are often able to restrict access, maintain security, and provide mobility for buyers. Suppliers in this market are generally software publishers, while key buyers include government agencies, law firms, and financial firms.
This Report Includes:
- File Synchronization Software
- File-Sharing Software
- Cloud Storage Services
Not in this Report:
- Data Hosting
- Data Processing Services
Global File Sharing & Synchronization Services Procurement Trends
Discover the top international trends affecting procurement in the global File Sharing & Synchronization Services market.
Neutral
GSA memo asks agencies to review consulting contracts
- The General Services Administration (GSA) recently issued a memorandum asking government agencies to review their consulting contracts with the ten highest-paid firms. The ten firms are Accenture PLC (Accenture Federal Services), Booz Allen Hamilton Inc., CGI Group Inc. (CGI Federal), Deloitte Touche Tohmatsu (Deloitte Consulting), General Dynamics Corporation (General Dynamics IT), Guidehouse Inc., Huntington Ingalls Industries Inc. (HII Mission Technologies), International Business Machines Corporation (IBM), Leidos Holdings, Inc., and Science Applications International Corporation, Inc. (SAIC).
- The memo states that agencies are strongly encouraged to cut non-essential consulting contracts, providing a list of those intended to be terminated by March 7, 2025. By April 19, 2025, agencies must submit their reviews of non-GSA consulting service contracts.
- According to the GSA, the ten consulting firms identified are set to receive $65.0 billion in fees in 2025. The Department of Defense (DoD) has stated its intention to terminate or descope contracts non-essential to the DoD’s purposes; some of the largest market players with high-value DoD contracts include Booz Allen Hamilton, Deloitte, and Accenture.
- According to the Government Accountability Office, in the fiscal year 2023, government agencies spent $478.0 billion on services, with the DoD accounting for $230.0 billion and non-defense agencies accounting for the rest. The DoD spent $21.3 billion on support, professional, and engineering and technical services, while non-defense agencies spent $21.4 billion on professional services, which includes consulting, training, and support services.
- The Department of Veterans Affairs (VA) initially cancelled 875 contracts (amounting to around $2.0 billion) but has currently paused efforts. However, contract terminations across most agencies are expected to continue.
Positive Trends
The DOJ proposes Google breakup in latest tech antitrust action
- In August, Google was found guilty of operating as a monopoly and engaging in anti-competitive practices through the operation of its search engine business.
- In response to this ruling the Department of Justice (DOJ) has stated it will seek a breakup of Google’s business segments, among other similarly harsh penalties. While the actual penalty Google receives must be approved by the judge, the DOJ’s proposed penalties signal a zero-tolerance policy toward tech monopolies.
- During the last few years, the Federal government has significantly increased its enforcement actions against major technology companies in an effort to contest the high level of market share concentration in this sector.
- These actions include high-profile anti-trust lawsuits against Amazon, Apple, and Meta, in addition to the case against Google. Consequently, the results of these lawsuits could significantly affect the structure of a wide range of tech markets.
Global File Sharing & Synchronization Services Market - Suppliers by Region
| Country/Region | Number of Suppliers |
|---|---|
| #1 Oceania & Southeast Asia | 4,190 |
| #2 India | 1,455 |
| #3 Europe | 1,305 |
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2
Geography Drilldown - US
Average Cost of File Sharing & Synchronization Services
United States
2026 Market Pricing$0.00 to $XXX.XX
per user per monthAverage Price
Prices in the File Sharing & Synchronization Services market range from $0.00 to $XXX.XX, depending on Subscription Length, Data Storage Capacity and Upload Capacity. For example, lower prices are associated with Annual subscription ($0.00 to $50.00 per month), whereas higher prices are associated with Monthly subscription ($10.00 to $140 per month).
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File Sharing & Synchronization Services Category Price Trends
Pricing trends are indicated by the compound annual growth rate (CAGR) during a set period of time. For the File Sharing & Synchronization Services market, prices in the US have grown 3.0% from 2022 to 2025. Subscribers can access price trend forecasts, price driver projections and forward-looking cost structure data. Learn more
United States (2022-2025)
United States (2025-2028)
Compound Annual Growth Rate
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Price trend forecasts are available to subscribers, along with price driver projections and forward-looking cost structure data.
Cost Analysis - Total Cost of Ownership for File Sharing & Synchronization Services
Total cost of ownership is Low in the File Sharing & Synchronization Services market. The average cost of ownership differs depending on the contract but generally includes costs negotiated before the contract begins, costs billed during the contract period and unforeseen costs. For example, unforeseen costs in the form of Downtime may raise the total cost of ownership unexpectedly.
Negotiated Before
Customization
Unforeseen
Downtime
Buyer Power in Procurement Negotiations
In 2026, buyer power amounts to -0.8 in the United States. Buyer power is most positively impacted by Forecast Price Trend. It is most negatively impacted by Recent Price Volatility. Subscribers can access details on eight other factors that impact buyer power. Learn more
United States
Buyer power forecasts: your glimpse into the future
Develop strategies for the upcoming year and identify unforeseen opportunities for buying now
- Actionable "Buy Now" and "Buy Later" insights
- Near-real-time updates to current and forecast Buyer Power Scores
- Methodology and weightings for Buyer Power Score Components
Supply Chain Risk
The average level of supply chain risk is assessed as Low, which has a positive impact on buyer power. The level of supply chain risk is affected by industry volatility, barriers to entry, competition, import penetration, regulation and industry financial risk. Buyers in this market can mitigate procurement and supply chain management risks by monitoring risk levels for individual first and second tier suppliers:
1st
Tier Suppliers
- Software Publishers
- Computer Manufacturers
- IT Consultants
2nd
Tier Suppliers
- Intellectual Property Licensures
- Computer Peripheral Manufacturers
- Semiconductor & Circuit Manufacturing in the US
- Office Stationary Manufacturers
Biggest File Sharing & Synchronization Services Suppliers in the US by Revenue
The largest File Sharing & Synchronization Services vendors by revenue in the US are Box, Inc., Microsoft Corporation and Acronis International GmbH. Subscribers can sort and filter by market share concentration, profit level and other factors. Learn more
| Supplier | Operational Size | Headquarters | Number of Employees | Market Share (%) | Market Share Performance (3yr trend) | Total Revenue ($ million) | Profit Level (%) | Risk Level |
|---|---|---|---|---|---|---|---|---|
| Filestack Inc. | Global | San Antonio, TX | 101-250 | |||||
| Alphabet Inc. | Global | MOUNTAIN VIEW | >10,000 | 10-15 | ||||
| Microsoft Corporation | Global | Redmond | >10,000 | 10-15 | ||||
| Box, Inc. | Global | REDWOOD CITY, CA | 1,001-10,000 | 10-15 | ||||
| Dropbox Inc. | Global | SAN FRANCISCO | 1,001-10,000 | 15-20 | ||||
| International Business Machines Corporation | Global | ARMONK | >10,000 | 5-10 | ||||
| Citrix Systems, Inc. | Global | FORT LAUDERDALE, FL | 1,001-10,000 | 5-10 | ||||
| Egnyte, Inc. | Global | Mountainview, CA | 501-1,000 | 5-10 | ||||
| Dell Technologies Inc. | Global | ROUND ROCK | >10,000 | < 5 | ||||
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Profit Analysis
The average profit margin across vendors in the File Sharing & Synchronization Services market is 16.1% and falling. Profit levels shift depending on suppliers' spend on wages, purchases and overhead. The highest cost component for vendors is Overhead. The cost trend for this component is falling, when considering movement between 2025 and 2026. To understand cost forecasts for 2027 and uncover the implications on profit, start your subscription. Learn more
Vendor & Supply Chain Analysis
Supply chain risk in the market for EFSS services is low, as vendors do not rely heavily on purchases to provide their services. This means buyers face little risk of sudden price spikes or service interruptions stemming from the supply chain.
Market share concentration is high in the market, as companies like Alphabet Inc. and Microsoft Corp. occupy a large percentage of the market. This dampens buyer power as these large companies can influence market prices for EFSS software.
Average vendor risk is low in the EFSS services market, as vendors have a wide variety of customers. With this diverse pool of buyers, a fluctuation in demand from one type of buyer is unlikely to significantly affect vendors' revenue.
The United States is a net importer of computers, as it imports more computers than it exports. This should have a minimal effect on buyers, as suppliers do not rely on annual computer upgrades to carry out EFSS services.
Supplier Information
Filestack Inc.
Filestack Inc. is a private company operating globally in the information sector. The company's offerings include file sharing & synchronization services. Founded in 2012, the company is currently headquartered in San Antonio, Texas, United States of America with an estimated 175 employees. Subscribe to learn more
Alphabet Inc.
Alphabet Inc. is an Internet technology company offering various products, services, and solutions spanning computing, search, cloud, and online advertising technologies. It organizes its business into three segments: the Google Services Segment, which includes ads, Android, Chrome, hardware (including Fitbit,... Subscribe to learn more
Box, Inc.
Box, Inc. is a public company operating globally in the information sector. The company's offerings include virtual data room software, enterprise content management systems, file sharing & synchronization services and online file storage services. Founded in 2005, the company is currently headquartered in... Subscribe to learn more
Microsoft Corporation
Microsoft Corporation is a technology company offering digital technology and artificial intelligence (AI) to businesses and individuals worldwide. It develops cloud-based solutions that deliver customers with software, services, platforms, and content and provides solution support and consulting services.... Subscribe to learn more
Dropbox Inc.
Dropbox Inc. is a public company operating globally in the information sector. The company's offerings include file sharing & synchronization services and online file storage services. Founded in 2007, the company is currently headquartered in SAN FRANCISCO, United States of America with an estimated 3118... Subscribe to learn more
Citrix Systems, Inc.
Citrix Systems, Inc. is a public company operating globally in the information sector. The company's offerings include load balancing software, virtual data room software, enterprise mobility management software, digital transaction management software, mobile device management software. Founded in 1989, Subscribe to learn more
Egnyte, Inc.
Egnyte, Inc. is a private company operating globally in the information sector. The company's offerings include file sharing & synchronization services. Founded in 2007, the company is currently headquartered in Mountainview, California, United States of America with an estimated 750 employees. Subscribe to learn more
International Business Machines Corporation
International Business Machines Corporation (IBM) is a global integrated computer technology, hardware, software, and services provider. It organizes its business into four segments: Software segment, which provides software solutions for a hybrid cloud platform, data and artificial intelligence, automation,... Subscribe to learn more
Acronis International GmbH
Acronis International GmbH is a private company operating globally in the information and professional, scientific & technical services sectors. The company's offerings include backup & archival software, file sharing & synchronization services and disaster recovery services. Founded in 2003, the company Subscribe to learn more
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Procurement Management KPIs for the File Sharing & Synchronization Services Market
Managing vendor performance throughout the contract period is easier when tracking specific key performance indicators (KPIs). For example, buyers should monitor Average Resolution Time and Average Response Time. Buyers may experience better performance throughout their contracts if they establish service level agreements (SLAs) based on Availability and other factors.
| KPI | Level of Importance (1-5) | Measurements | Key Considerations |
|---|---|---|---|
| Average Resolution Time |
|
Average resolution time Percentage of problems resolved within 1 week |
Competent support staff will resolve technical problems in a timely manner, thus limiting disruption to workflows. Buyers should monitor the amount of time that it takes for support staff to resolve issues during a given period. |
| Average Response Time |
|
Average response time Percentage of queries responded to in 24 hours |
The average response time measures how quickly the vendor’s support staff respond to complaints and questions from customers. Buyers should track the supplier’s average response time and ensure that the supplier is meeting these goals. |
|
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Questions to Ask During Procurement Negotiations
How can I gain leverage during negotiations?
Security
What measures does the company take to keep data secure?
What encryption methods does the company use to protect user information?
Value-Added Services
Do buyers often purchase other software provided by your company alongside EFSS services? Is there any efficiency gained using the products together?
What are the prices of your related products? Does your company offer bundling discounts?
Contract
If I purchase access for more or fewer users than I needed, can I change the contract mid-term?
What is your company's refund policy if I decide to terminate early?
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File Sharing & Synchronization Services RFP Guidelines
What should my RFP include?
Organizational Overview
Buyers should include details of their organization, such as the number of employees and locations.
Buyers should specify the reasons for purchasing EFSS services and include the benefits they expect to receive. If buyers are switching to new EFSS services, specify the reasons for switching.
Statement Of Need
Buyers should provide a list of desired features that the software should include (e.g., the availability of mobile application, encryption features, etc.)
Buyer should provide a list of additional software that the EFSS services needs to be able to integrate with.
Project Budget
Buyers should request information about price-per-user.
Buyers should inquire about potential discounts when signing for a longer contract duration.
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Our Reports include:
- Opportunity assessment
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- Price environment and market pricing
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- Supply chain and vendors
- Global supplier breakdown
- Market share concentration
- Regulation and business requirements
- Vendor management and KPIs
- Sourcing strategy guidance
